Aruba User Experience Insight incident

UXI sensor connectivity

Resolved on October 7, 2026.

resolved Oct 07, 2026, 09:50 AM UTC

We have mitigated an intermittent DNS resolution issue affecting connectivity between UXI sensors and cdn.capenetworks.io. During the incident, more than half of the deployed sensor fleet was intermittently unable to resolve the domain, preventing affected sensors from reaching the UXI CDN. DNS protection and traffic-filtering controls have been applied, and connectivity is currently stable. We continue to monitor sensor recovery and are working with our DNS technology provider to identify the source of the elevated DNS traffic and establish a permanent corrective action. The UXI impact was first observed on October 1, 2026. Root-cause analysis remains in progress.

Started
Oct 07, 2026, 09:50 AM UTC
Resolved
Oct 07, 2026, 09:50 AM UTC
Duration
–
Detected by Pingoru
Oct 07, 2026, 09:50 AM UTC

Update timeline

  1. resolved Oct 07, 2026, 09:50 AM UTC

    We have mitigated an intermittent DNS resolution issue affecting connectivity between UXI sensors and cdn.capenetworks.io. During the incident, more than half of the deployed sensor fleet was intermittently unable to resolve the domain, preventing affected sensors from reaching the UXI CDN. DNS protection and traffic-filtering controls have been applied, and connectivity is currently stable. We continue to monitor sensor recovery and are working with our DNS technology provider to identify the source of the elevated DNS traffic and establish a permanent corrective action. The UXI impact was first observed on October 1, 2026. Root-cause analysis remains in progress.

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