Aruba User Experience Insight incident

Delay in processing Greenlake Subscriptions

Resolved after 1 hour 59 minutes, affecting US Region, on May 22, 2025.

identified May 22, 2025, 06:43 PM UTC

We have identified a delay in processing subscriptions for Greenlake customers. We are investigating this. Customers do not need to worry, no data will be lost.

Started
May 22, 2025, 06:43 PM UTC
Resolved
May 22, 2025, 08:42 PM UTC
Duration
1h 59m
Detected by Pingoru
May 22, 2025, 06:43 PM UTC

Affected components

US Region

Update timeline

  1. identified May 22, 2025, 06:43 PM UTC

    We have identified a delay in processing subscriptions for Greenlake customers. We are investigating this. Customers do not need to worry, no data will be lost.

  2. resolved May 22, 2025, 08:42 PM UTC

    This incident has been resolved.

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