Resolved after 2 hours 5 minutes, affecting US Region and Device gateway and 1 more, on June 12, 2025.
We have put a fix in place to prevent this issue from affecting the login process. We do not expect any further disruptions as a result.
Affected components
Update timeline
- monitoring Jun 12, 2025, 06:52 PM UTC
We are experiencing an outage with one of our service providers which is causing users to be unable to log into the dashboard or to experience some other issues. We are monitoring the situation and will update as we obtain more information. Whilst we monitor this we will investigate alternative options to restore dashboard functionality
- monitoring Jun 12, 2025, 08:48 PM UTC
The issues with our service provider seems to be partially restored. We will keep watching this situation in case there are further disruptions. Users may experience some difficulty logging in while our service provider works on restoring service operations completely.
- resolved Jun 12, 2025, 08:57 PM UTC
We have put a fix in place to prevent this issue from affecting the login process. We do not expect any further disruptions as a result.
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