Resolved after 2 hours 27 minutes, affecting Rise 360 and AI Assistant, on April 24, 2026.
A fix has been implemented, and we’re monitoring to ensure processing is completing successfully.
Affected components
Rise 360AI Assistant
Update timeline
- investigating Apr 24, 2026, 10:39 PM UTC
We’re investigating an issue in Rise 360 where audio and video are stuck in processing. Our team is working to identify the cause and restore normal functionality. We’ll share updates as we learn more.
- monitoring Apr 24, 2026, 11:57 PM UTC
A fix has been implemented, and we’re monitoring to ensure processing is completing successfully.
- resolved Apr 25, 2026, 01:07 AM UTC
This incident has been resolved.
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