Articulate incident
AI Source Material uploads in Rise 360 are failing for EU customers
Resolved after 1 hour 27 minutes, affecting Rise 360 and AI Assistant, on December 23, 2025.
AI Source Material uploads are functioning as expected for EU Creators. Sorry for the trouble!
Affected components
Update timeline
- investigating Dec 23, 2025, 03:57 PM UTC
We’re investigating an issue that’s affecting AI Source Material uploads in Rise 360 for customers in our EU data center. When uploading content for either course or block creation, Creators may see an error message and be unable to complete the upload. This issue only affects customers in the EU region. We'll keep you posted on our progress. We're so sorry for the trouble!
- monitoring Dec 23, 2025, 04:48 PM UTC
We’ve released a fix for the issue affecting AI Source Material uploads in Rise 360 for customers in our EU data center. Uploads are now working as expected. We’re continuing to monitor performance to ensure stability before marking this incident as resolved.
- resolved Dec 23, 2025, 05:24 PM UTC
AI Source Material uploads are functioning as expected for EU Creators. Sorry for the trouble!
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