Articulate incident
Articulate 360: Errors affecting checkout and billing workflows
Resolved after 2 hours 13 minutes, affecting Articulate.com and Account Management, on May 22, 2026.
This incident has been resolved. Customers can now successfully check out, generate quotes, view pricing, and confirm purchase eligibility on articulate.com
Affected components
Update timeline
- investigating May 22, 2026, 12:46 AM UTC
We’re investigating an issue affecting several billing-related workflows on articulate.com. Experiencing errors when checking out, generating quotes, pricing, or confirming purchase eligibility. Our team is actively investigating the issue and working to restore normal functionality as quickly as possible. We’ll share another update as soon as we have more information. For additional help, please contact [email protected].
- identified May 22, 2026, 01:46 AM UTC
We’ve identified that this issue is related to a third-party service affecting login infrastructure. Customers may continue to experience intermittent errors when checking out, generating quotes, viewing pricing, or confirming purchase eligibility. If you encounter an error, please try again later while remediation work continues. We’ll continue monitoring the situation and share updates as we learn more.
- resolved May 22, 2026, 03:00 AM UTC
This incident has been resolved. Customers can now successfully check out, generate quotes, view pricing, and confirm purchase eligibility on articulate.com
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