Alpha Serve incident

Degraded performance — Atlassian API (429 Errors)

Resolved after 11 hours 39 minutes, on September 4, 2026.

resolved Sep 05, 2026, 06:57 AM UTC

This incident has been resolved.

Started
Sep 04, 2026, 07:17 PM UTC
Resolved
Sep 05, 2026, 06:57 AM UTC
Duration
11h 39m
Detected by Pingoru
Sep 04, 2026, 07:17 PM UTC

Update timeline

  1. investigating Sep 04, 2026, 07:17 PM UTC

    Status: We are currently investigating issues. Impact: Some users may experience degraded performance.

  2. identified Sep 04, 2026, 07:45 PM UTC

    We have identified an issue causing elevated error rates (HTTP 429) when communicating with Atlassian's API. This is impacting our Power BI Connector for Jira application. We are actively working with Atlassian to resolve the rate-limiting issue and will provide updates as more information becomes available.

  3. monitoring Sep 04, 2026, 09:11 PM UTC

    A fix has been applied to address the elevated error rates (HTTP 429) from Atlassian's API. We are currently monitoring the results to ensure the issue is fully resolved

  4. resolved Sep 05, 2026, 06:57 AM UTC

    This incident has been resolved.

  5. resolved Sep 05, 2026, 06:57 AM UTC

    This incident has been resolved.

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