Resolved on August 27, 2026.
Between 12:45 PM and 1:20 PM ET on August 27, a third-party data provider Threatmetrix experienced a service disruption that caused intermittent connection errors on device intelligence checks. During this window, some evaluations that use impacted service completed as partial rather than returning a full provider response, and some requests saw elevated latency or connector timeouts. The provider has confirmed the underlying issue is resolved, and error rates returned to normal by 1:20 PM ET. Evaluations submitted outside this window were not affected.
Update timeline
- resolved Aug 27, 2026, 10:20 PM UTC
Between 12:45 PM and 1:20 PM ET on August 27, a third-party data provider Threatmetrix experienced a service disruption that caused intermittent connection errors on device intelligence checks. During this window, some evaluations that use impacted service completed as partial rather than returning a full provider response, and some requests saw elevated latency or connector timeouts. The provider has confirmed the underlying issue is resolved, and error rates returned to normal by 1:20 PM ET. Evaluations submitted outside this window were not affected.
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