Alloy incident

Socure DocV is failing to complete for multiple clients

Major Vendor's status page →

Resolved after 4 hours 38 minutes, affecting SDK, on September 10, 2026.

resolved Sep 11, 2026, 12:37 AM UTC

The issue is currently resolved. Socure DocV is available again. RCA is upcoming.

Started
Sep 10, 2026, 07:58 PM UTC
Resolved
Sep 11, 2026, 12:37 AM UTC
Duration
4h 38m
Detected by Pingoru
Sep 10, 2026, 07:58 PM UTC

Affected components

SDK

Update timeline

  1. investigating Sep 10, 2026, 07:58 PM UTC

    We are currently investigating the issue.

  2. resolved Sep 11, 2026, 12:37 AM UTC

    The issue is currently resolved. Socure DocV is available again. RCA is upcoming.

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