Resolved after 12 minutes, affecting Production API, on October 17, 2025.
Our monitoring confirms that processing has returned to normal. We have not observed any timeout errors since 6:02 PM ET. Any applications that failed during this period can now be re-run successfully.
Affected components
Update timeline
- investigating Oct 17, 2025, 10:07 PM UTC
Our monitoring has detected that calls to ComplyAdvantage are failing, requests are returning a "timeout of 19000ms exceeded" error. The ComplyAdvantage team has confirmed they're aware of the incident and are investigating. We’re awaiting resolution from the ComplyAdvantage team.
- resolved Oct 17, 2025, 10:19 PM UTC
Our monitoring confirms that processing has returned to normal. We have not observed any timeout errors since 6:02 PM ET. Any applications that failed during this period can now be re-run successfully.
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