Resolved after 3 hours 25 minutes, affecting Production API, on October 17, 2025.
Our monitoring confirms that processing has returned to normal. We have not observed any further errors since 7:01 PM ET. Any applications that failed during this period can now be re-run successfully.
Affected components
Update timeline
- investigating Oct 17, 2025, 07:44 PM UTC
Our monitoring has detected that calls to Iovation are failing, requests are returning a “Internal Error” response. We’re awaiting resolution from the Iovation team.
- identified Oct 17, 2025, 08:20 PM UTC
TransUnion has provided an update: they've identified an issue that could be intermittently impacting some API calls. Their engineers are actively working to mitigate the issue. We will keep you posted as more information becomes available.
- resolved Oct 17, 2025, 11:09 PM UTC
Our monitoring confirms that processing has returned to normal. We have not observed any further errors since 7:01 PM ET. Any applications that failed during this period can now be re-run successfully.
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