Resolved after 21 hours 47 minutes, affecting Production API, on July 21, 2026.
The issue affecting the Journeys API has been fully resolved, and service has returned to normal. We have completed monitoring and confirmed that related dashboard functionality has also recovered as of July 21, 2026 at 5:11 PM ET. Thank you for your patience while we worked to restore service.
Affected components
Update timeline
- investigating Jul 21, 2026, 05:56 PM UTC
Some customers are experiencing elevated error rates for our Journeys API. We are investigating the impact now, and working on remediation.
- investigating Jul 21, 2026, 06:24 PM UTC
We have pushed a fixed which has resolved majority of the issues, we are currently monitoring
- investigating Jul 21, 2026, 06:36 PM UTC
The issue has now been resolved, and our team is still currently monitoring. We've also confirmed that this case impacted our dashboard, and that related impact has been addressed as well.
- investigating Jul 21, 2026, 06:52 PM UTC
Live traffic has been fully restored and the underlying issue has been resolved. We are continuing to address residual latency affecting dashboard indexing for requests submitted during the incident period, and the team is actively working toward full recovery.
- resolved Jul 22, 2026, 03:44 PM UTC
The issue affecting the Journeys API has been fully resolved, and service has returned to normal. We have completed monitoring and confirmed that related dashboard functionality has also recovered as of July 21, 2026 at 5:11 PM ET. Thank you for your patience while we worked to restore service.
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