[Investigating] Delays in Application Queue Updates and Missing Evaluations

Update timeline

1. investigating Jun 16, 2025, 10:50 PM UTC

   We are currently investigating an issue where some applications remain in the review queue after being actioned and rerun evaluations are not appearing on the Evaluations page. Additionally, we are aware of a potential disruption where some customers are not seeing new evaluation records since approximately 4:40 PM CST. Our engineering team is actively investigating and we will provide updates as soon as more information becomes available.

2. identified Jun 17, 2025, 01:00 AM UTC

   Entities, Evaluations, Journey Applications, and Investigations that were created or updated since 5:45PM ET won't have up-to-date results when searched for in the dashboard. We have a fix in the works—verifying that it'll resolve the issue.

3. monitoring Jun 17, 2025, 02:03 AM UTC

   System is now recovering. We anticipate return to normal in 30min.

4. resolved Jun 17, 2025, 02:30 AM UTC

   The system has recovered.