Alloy incident

Spike in authentication errors

Resolved after 54 minutes, affecting Customer Dashboard, on September 10, 2025.

resolved Sep 10, 2025, 07:49 PM UTC

We’ve resolved the issue that was causing the 403 errors, and our systems have returned to normal operations. Thank you for your patience while we worked to address this.

Started
Sep 10, 2025, 06:55 PM UTC
Resolved
Sep 10, 2025, 07:49 PM UTC
Duration
54m
Detected by Pingoru
Sep 10, 2025, 06:55 PM UTC

Affected components

Customer Dashboard

Update timeline

  1. investigating Sep 10, 2025, 06:55 PM UTC

    We have identified a spike in 403 authentication errors in the Alloy dashboard as of around 14:30 ET. We are currently investigating.

  2. resolved Sep 10, 2025, 07:49 PM UTC

    We’ve resolved the issue that was causing the 403 errors, and our systems have returned to normal operations. Thank you for your patience while we worked to address this.

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