Resolved after 1 hour 28 minutes, affecting Production API, on October 8, 2025.
Our monitoring confirms that processing has returned to normal. We have not observed any timeout errors since 4:46 PM ET. Any applications that failed during this period can now be re-run successfully.
Affected components
Update timeline
- investigating Oct 08, 2025, 08:12 PM UTC
Our monitoring has detected that calls to this service are failing, requests are returning a “Gateway” error with a 5XX response. We’re awaiting resolution from the Equifax team.
- resolved Oct 08, 2025, 09:41 PM UTC
Our monitoring confirms that processing has returned to normal. We have not observed any timeout errors since 4:46 PM ET. Any applications that failed during this period can now be re-run successfully.
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Amazon Web Services