Aircall incident

Delayed MMS delivery confirmation for some customers

Resolved after 44 minutes, affecting Outbound Messaging (SMS/MMS), on September 1, 2026.

resolved Sep 01, 2026, 07:27 PM UTC

We still have not seen any direct impact to customers, so this incident is resolved

Started
Sep 01, 2026, 06:43 PM UTC
Resolved
Sep 01, 2026, 07:27 PM UTC
Duration
44m
Detected by Pingoru
Sep 01, 2026, 06:43 PM UTC

Affected components

Outbound Messaging (SMS/MMS)

Update timeline

  1. investigating Sep 01, 2026, 06:43 PM UTC

    Our monitoring systems have detected a potential issue with MMS messages delayed delivery. We will update this page with more information when possible

  2. investigating Sep 01, 2026, 06:45 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Sep 01, 2026, 07:02 PM UTC

    Thus far we have not detected any direct impact to our customers, but we will continue to monitor

  4. resolved Sep 01, 2026, 07:27 PM UTC

    We still have not seen any direct impact to customers, so this incident is resolved

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