Resolved after 1 hour 8 minutes, affecting Aircall Workspace (Desktop) and Aircall Workspace (Web), on August 26, 2026.
The system has been operating normally since the error spike, and the impacted Users should now be on regular User status.
Affected components
Update timeline
- investigating Aug 26, 2026, 06:30 PM UTC
We are currently investigating some occurrences of Users being in the On a Call status and not moving automatically to Available.
- identified Aug 26, 2026, 06:40 PM UTC
The issue seems to be caused by a transient spike in errors that was circumscribed to the specific moment in time: 17:26 UTC. We are working on releasing the impacted users from the On a Call status.
- monitoring Aug 26, 2026, 07:15 PM UTC
The system has been operating normally since the error spike, and the impacted Users should now be on regular User status.
- resolved Aug 26, 2026, 07:38 PM UTC
The root cause of the issue has been found and resolved.
Your product runs on more than Aircall
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services