Inbound issues impacting some Mexico phone numbers

Update timeline

1. identified Aug 25, 2026, 09:16 PM UTC

   We are currently handling an issue impacting one of Aircall's Carrier Providers in Mexico. We will provide updates as soon as we have progress.

2. identified Aug 25, 2026, 11:14 PM UTC

   We continue to actively work with the impaired Carrier Partner on a resolution. This issue, impacting a subset of Mexican numbers, causes duplicated inbound call entries, though the calls themselves do not connect. We are actively working on this and will share progress as soon as possible.

3. identified Aug 26, 2026, 04:14 AM UTC

   Aircall's Carrier Providers in Mexico have informed us that they are continuing to investigate the issue with their team of specialists and will update us as soon as they have progress.

4. monitoring Aug 26, 2026, 06:51 AM UTC

   Aircall's Carrier Partner in Mexico has informed us that they have applied a fix for the issue impacting a subset of Mexican numbers, which caused duplicated inbound call entries with calls failing to connect. Early results are positive, and we are now monitoring the situation closely to confirm full recovery. We will provide a further update once the fix is fully validated.

5. resolved Aug 26, 2026, 07:48 AM UTC

   The Carrier Partner's fix has been validated and inbound calls on the affected Mexican numbers are operating normally. This incident is now resolved. Thank you for your patience.