Resolved after 3 hours, affecting Inbound Calls and Outbound Calls, on September 8, 2026.
A routing change has been implemented and we are monitoring the results.
Affected components
Inbound CallsOutbound Calls
Update timeline
- investigating Sep 08, 2026, 05:50 AM UTC
We are currently investigating an issue with one of our partner causing no audio in inbound or outbound calls for a subset of Singapore customers.
- investigating Sep 08, 2026, 05:54 AM UTC
We are continuing to investigate this issue.
- identified Sep 08, 2026, 08:05 AM UTC
The issue has been identified, and we're evaluating a fix
- monitoring Sep 08, 2026, 08:11 AM UTC
A routing change has been implemented and we are monitoring the results.
- resolved Sep 08, 2026, 08:51 AM UTC
We have confirmation that this has been resolved
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