AdvicePay incident

Dropbox Sign down due to a critical PHP vulnerability

Resolved after 1 hour 3 minutes, affecting API and Web Portal, on October 21, 2026.

monitoring Oct 21, 2026, 03:15 PM UTC

Due to a widespread PHP vulnerability, Dropbox has taken Dropbox Sign offline. Core AdvicePay services, payment processing, Docusign, and Acrobat Sign are operating properly with no issues. If you currently use Dropbox Sign for your processes, you will be unable to send signature requests. AdvicePay will continue to monitor the issue and update this incident.

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Started: Oct 21, 2026, 03:15 PM UTC
Resolved: Oct 21, 2026, 04:19 PM UTC
Duration: 1h 3m
Detected by Pingoru: Oct 21, 2026, 03:15 PM UTC

Affected components

APIWeb Portal

Update timeline

monitoring Oct 21, 2026, 03:15 PM UTC

Due to a widespread PHP vulnerability, Dropbox has taken Dropbox Sign offline. Core AdvicePay services, payment processing, Docusign, and Acrobat Sign are operating properly with no issues. If you currently use Dropbox Sign for your processes, you will be unable to send signature requests. AdvicePay will continue to monitor the issue and update this incident.
resolved Oct 21, 2026, 04:19 PM UTC

Dropbox has patched the vulnerability and Dropbox Sign is operating properly.

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