Resolved after 2 hours 15 minutes, affecting Dashboard and Report Service, on April 3, 2025.
This incident has been resolved. This disruption had no impact on any of the attribution data with Adjust, including any of your active advertising campaigns. All raw data exports including real-time callbacks and CSV uploads, both to your own BIs and to partners, functioned as normal during the incident. Engagements, redirects and other in-app activities etc have all been processed correctly and in real time. Once again, we would like to sincerely apologize for the disruption and to thank you for your patience while we worked on a solution. Please contact your Adjust representative or [email protected] with any additional questions.
Affected components
Update timeline
- investigating Apr 03, 2025, 01:07 AM UTC
Our engineering and operations teams have initiated an immediate incident response due to confirmed reports of suboptimal availability related to our Report Service API.
- investigating Apr 03, 2025, 01:18 AM UTC
We are continuing to investigate this issue.
- identified Apr 03, 2025, 01:27 AM UTC
We are currently experiencing suboptimal availability within our Report Service API. Our engineering and operations teams are actively mitigating the issue and investigating the root cause with our highest priority. While our initial assessment indicates no expected impact on the availability of our core measurement services or data processing, we will provide a full post-mortem as soon as possible if we discover any changes. We apologize sincerely for any inconvenience or disruption this may cause to your business
- monitoring Apr 03, 2025, 01:40 AM UTC
Fixes are actively being put in place and we are monitoring the results
- resolved Apr 03, 2025, 03:23 AM UTC
This incident has been resolved. This disruption had no impact on any of the attribution data with Adjust, including any of your active advertising campaigns. All raw data exports including real-time callbacks and CSV uploads, both to your own BIs and to partners, functioned as normal during the incident. Engagements, redirects and other in-app activities etc have all been processed correctly and in real time. Once again, we would like to sincerely apologize for the disruption and to thank you for your patience while we worked on a solution. Please contact your Adjust representative or [email protected] with any additional questions.
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