Resolved on October 15, 2026.
• Investigating We are investigating an issue causing delays in our dashboard email pipeline. As a result, users may experience delays or failures when receiving 2FA verification codes, password resets, and new-user invitations. • Identified We have identified a performance degradation with our third-party email provider that is causing a bottleneck in our email pipeline. Impacted emails are currently queued and will deliver as the pipeline clears. We are working closely with the provider to resolve the backlog. • Resolved (JST 13:10 UTC 4:10) The delivery delays impacting 2FA, password reset, and invitation emails have been fully resolved. Our third-party email provider has cleared the backlog, and all email services are operating normally.
Update timeline
- resolved Oct 15, 2026, 09:33 AM UTC
• Investigating We are investigating an issue causing delays in our dashboard email pipeline. As a result, users may experience delays or failures when receiving 2FA verification codes, password resets, and new-user invitations. • Identified We have identified a performance degradation with our third-party email provider that is causing a bottleneck in our email pipeline. Impacted emails are currently queued and will deliver as the pipeline clears. We are working closely with the provider to resolve the backlog. • Resolved (JST 13:10 UTC 4:10) The delivery delays impacting 2FA, password reset, and invitation emails have been fully resolved. Our third-party email provider has cleared the backlog, and all email services are operating normally.
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