Resolved after 10 minutes, affecting Data & Analytics and Dashboard, on August 25, 2026.
Query performance in US2 has returned to normal baseline levels and all affected endpoints. Conversation View, transcripts, conversation search, and analytics dashboards are responding at expected speeds.
Affected components
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- investigating Aug 25, 2026, 08:24 PM UTC
We are investigating elevated latency affecting the Ada dashboard in the US2 region. Customers may experience slow loading of Conversation View, conversation transcripts, conversation search, and analytics dashboards.
- resolved Aug 25, 2026, 08:35 PM UTC
Query performance in US2 has returned to normal baseline levels and all affected endpoints. Conversation View, transcripts, conversation search, and analytics dashboards are responding at expected speeds.
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