Resolved after 1 hour 57 minutes, affecting AI Agent, on August 21, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating Aug 21, 2026, 01:11 PM UTC
We are investigating delayed delivery of AI Agent messages affecting some customers. End users may experience a long pause before receiving a reply, and in some cases may not receive a reply at all. Live agent handoffs are not affected and continue to work normally. Our engineering team is engaged and we will provide a further update within 30 minutes.
- identified Aug 21, 2026, 01:38 PM UTC
The issue has been identified and a fix is being implemented.
- identified Aug 21, 2026, 02:07 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Aug 21, 2026, 02:39 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 21, 2026, 03:09 PM UTC
This incident has been resolved.
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