Ada incident
Delayed responses and processing for some automated interactions
Resolved after 1 hour 5 minutes, affecting AI Agent and Chat, on July 6, 2026.
Identified and resolved an issue affecting some internal background data processing. Our team corrected it and confirmed all systems have returned to normal operation.
Affected components
Update timeline
- investigating Jul 06, 2026, 09:40 PM UTC
We are currently investigating an issue affecting some of our platform's background processing. During this time, you may experience: - Delayed or missed bot replies on some conversations - Stale or delayed knowledge answers, where recently updated content may not yet be reflected - Delays in proactive messages and webhook deliveries Live chat is currently operating at or near normal levels, though some customers may notice intermittent slowness.
- resolved Jul 06, 2026, 10:38 PM UTC
Identified and resolved an issue affecting some internal background data processing. Our team corrected it and confirmed all systems have returned to normal operation.
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