Resolved after 1 hour 35 minutes, affecting Data & Analytics and Dashboard, on May 25, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Data & AnalyticsDashboard
Update timeline
- investigating May 25, 2026, 02:28 PM UTC
We are currently investigating a reported delay in the conversation view for new conversations - currently we are seeing an average delay of 5-10 minutes for new conversations entering the dashboard
- identified May 25, 2026, 02:57 PM UTC
The root of the issue has been identified and we are currently working to resolve the latency observed in the dashboard.
- monitoring May 25, 2026, 03:46 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 25, 2026, 04:04 PM UTC
This incident has been resolved.
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