Resolved after 1 hour 54 minutes, affecting AI Agent and Scripted Bot and 1 more, on May 21, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating May 21, 2026, 10:28 PM UTC
Some customers are experiencing issues with our chat services. This is affecting all chatters interacting with Ada bots in the form of the chat widget failing to load. We’re aware of the issue and our team is actively working on getting everything back to normal. We're sorry for the inconvenience this causes. We will continue to share status updates every 30 minutes.
- investigating May 21, 2026, 10:33 PM UTC
We have determined this outage is only affecting AI Agents on the US Cluster - US2 and other clusters are functioning normally.
- identified May 21, 2026, 10:37 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring May 21, 2026, 10:46 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 22, 2026, 12:22 AM UTC
This incident has been resolved.
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