Ada incident

Investigating issues with Ada Dashboard Conversations View in US

Resolved after 11 hours 17 minutes, affecting Dashboard, on December 1, 2025.

monitoring Dec 02, 2025, 02:48 AM UTC

Some customers may continue to see delays in conversation view updates. Our team has made progress and data is steadily catching up. We expect recovery to continue gradually through tomorrow. Thank you for your patience while we work to restore full performance.

Started: Dec 01, 2025, 04:59 PM UTC
Resolved: Dec 02, 2025, 04:17 AM UTC
Duration: 11h 17m
Detected by Pingoru: Dec 01, 2025, 04:59 PM UTC

Affected components

Dashboard

Update timeline

investigating Dec 01, 2025, 04:59 PM UTC

Some customers are currently experiencing issues accessing or using conversations view the Ada Dashboard. This issue impacts Dashboard users only — end users interacting with your AI agents remain fully unaffected. Our team is aware of the disruption and is actively working to restore normal functionality as quickly as possible. We apologize for the inconvenience this may cause.
investigating Dec 01, 2025, 05:29 PM UTC

We are continuing to investigate the issue
investigating Dec 01, 2025, 05:59 PM UTC

We are continuing to investigate the issue
investigating Dec 01, 2025, 06:31 PM UTC

We are continuing to investigate the issue
investigating Dec 01, 2025, 07:03 PM UTC

We are continuing to investigate the issue
investigating Dec 01, 2025, 07:59 PM UTC

We are continuing to investigate the issue
investigating Dec 01, 2025, 08:35 PM UTC

We are continuing to investigate the issue
investigating Dec 01, 2025, 09:05 PM UTC

We are continuing to investigate the issue
investigating Dec 01, 2025, 09:35 PM UTC

We are continuing to investigate the issue
investigating Dec 01, 2025, 10:01 PM UTC

We are continuing to investigate the issue
investigating Dec 01, 2025, 10:31 PM UTC

We are continuing to investigate this issue.
investigating Dec 01, 2025, 11:03 PM UTC

We are continuing to investigate this issue.
investigating Dec 01, 2025, 11:41 PM UTC

We are continuing to investigate this issue.
investigating Dec 02, 2025, 12:07 AM UTC

We are continuing to investigate this issue.
investigating Dec 02, 2025, 12:37 AM UTC

We are continuing to investigate this issue.
investigating Dec 02, 2025, 01:08 AM UTC

We are continuing to investigate this issue.
investigating Dec 02, 2025, 02:05 AM UTC

We are continuing to investigate this issue.
monitoring Dec 02, 2025, 02:48 AM UTC

Some customers may continue to see delays in conversation view updates. Our team has made progress and data is steadily catching up. We expect recovery to continue gradually through tomorrow. Thank you for your patience while we work to restore full performance.
resolved Dec 02, 2025, 04:17 AM UTC

This incident has been resolved.

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