Resolved after 1 hour 12 minutes, affecting AI Agent, on December 9, 2025.
The Playbooks issue has been identified and we are working on a fix.
Affected components
Update timeline
- investigating Dec 09, 2025, 12:20 AM UTC
Some customers are experiencing issues with our Playbooks Feature. This is affecting chatters interacting with Ada bots by Playbooks failing to respond. We’re aware of the issue and our team is actively working on getting everything back to normal. We're sorry for the inconvenience this causes. We will continue to share status updates every 30 minutes.
- investigating Dec 09, 2025, 12:52 AM UTC
We are continuing to investigate the issue. We have identified that Playbook step retrieval is failing for chatters.
- identified Dec 09, 2025, 01:09 AM UTC
The Playbooks issue has been identified and we are working on a fix.
- resolved Dec 09, 2025, 01:33 AM UTC
This incident has been resolved.
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