Resolved after 50 minutes, affecting Voice, on January 22, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating Jan 22, 2026, 07:03 PM UTC
We're investigating reports of the voice channel being unavailable in multiple of ai agents. Your customers may be unable to reach the ai agent via the phone channel.
- investigating Jan 22, 2026, 07:08 PM UTC
We are continuing to investigate the issue. Impact has been identified to ai agents in the US cluster. If your ai agent is in a different cluster (eg. EU) the phone channel will not be affected.
- investigating Jan 22, 2026, 07:37 PM UTC
We are continuing to investigate this issue.
- identified Jan 22, 2026, 07:46 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jan 22, 2026, 07:47 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 22, 2026, 07:54 PM UTC
This incident has been resolved.
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