Resolved after 2 hours 9 minutes, affecting APIs, on January 31, 2026.
Analytics availability has been restored following an upstream provider outage. Clients may notice minor discrepancies in analytics data from approximately 4:00–6:00 AM ET, which will be automatically backfilled later today. We will continue to monitor to ensure everything remains stable.
Affected components
Update timeline
- investigating Jan 31, 2026, 10:00 AM UTC
Analytics are currently unavailable for all generative customers across all clusters due to an issue with an upstream provider. Our team is actively monitoring and working toward resolution.
- investigating Jan 31, 2026, 10:01 AM UTC
We are continuing to investigate this issue.
- investigating Jan 31, 2026, 10:26 AM UTC
We've applied a temporary mitigation, and clients should now be able to access analytics data. During this time, data freshness may be delayed by up to one hour. Investigation is ongoing.
- monitoring Jan 31, 2026, 11:05 AM UTC
Our upstream provider is actively deploying a fix for the issue. Analytics are currently available, and error rates have returned to normal. We are continuing to monitor closely.
- resolved Jan 31, 2026, 12:10 PM UTC
Analytics availability has been restored following an upstream provider outage. Clients may notice minor discrepancies in analytics data from approximately 4:00–6:00 AM ET, which will be automatically backfilled later today. We will continue to monitor to ensure everything remains stable.
Your product runs on more than Ada
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services