Ada incident
Degradation in Salesforce Messaging Integration performance
Resolved after 3 hours 39 minutes, affecting Agent Handoffs, on February 5, 2026.
As the issue is strictly related to internal dashboard testing environments we are going to close out this issue and continue to troubleshoot the impacted features.
Affected components
Update timeline
- investigating Feb 05, 2026, 04:50 PM UTC
We are currently investigating reports of degraded performance affecting the Salesforce Messaging integration. Customers may experience issues where chat widgets are crashing upon clicking hyperlinks for files uploaded from the Salesforce Live agents.
- investigating Feb 05, 2026, 05:40 PM UTC
We are continuing to investigate this issue.
- investigating Feb 05, 2026, 06:16 PM UTC
We are continuing to investigate this issue.
- investigating Feb 05, 2026, 06:44 PM UTC
We are continuing to investigate this issue.
- investigating Feb 05, 2026, 07:30 PM UTC
We are continuing to investigate this issue.
- investigating Feb 05, 2026, 08:00 PM UTC
We are continuing to investigate this issue.
- identified Feb 05, 2026, 08:28 PM UTC
We have identified that the issue is related to internal dashboard environments and no end users are impacted from this issue.
- monitoring Feb 05, 2026, 08:30 PM UTC
As the issue is strictly related to internal dashboard testing environments we are going to close out this issue and continue to troubleshoot the impacted features.
- resolved Feb 05, 2026, 08:30 PM UTC
This incident has been resolved.
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