Ada incident
New connection or reconnection to Zendesk messaging not available right now
Minor Vendor's status page →
Resolved after 4 hours 47 minutes, affecting Agent Handoffs, on February 8, 2026.
The issue has been identified, and Zendesk is actively working toward a resolution.
Affected components
Agent Handoffs
Update timeline
- investigating Feb 08, 2026, 05:16 PM UTC
We are currently investigating this issue. If you have already connected to the Zendesk messaging, please don't disconnect and re-connect it right now as it would cause some issues.
- investigating Feb 08, 2026, 05:17 PM UTC
We are continuing to investigate this issue.
- identified Feb 08, 2026, 08:03 PM UTC
The issue has been identified, and Zendesk is actively working toward a resolution.
- resolved Feb 08, 2026, 10:04 PM UTC
This incident has been resolved.
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