Resolved after 5 hours 32 minutes, affecting Chat, on March 24, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating Mar 24, 2026, 03:29 PM UTC
We're investigating reports of the CSAT survey being presented at unexpected times. Users may see a survey presented in followup conversations that are not tied to a conversation with a human or ai agent.
- identified Mar 24, 2026, 04:29 PM UTC
We’ve identified the cause of the issue. We are actively working on the fix and we will provide another update by 1:30pm EST.
- identified Mar 24, 2026, 05:49 PM UTC
We are continuing to work on the fix for this issue and we will provide another update by 2:30pm EST.
- identified Mar 24, 2026, 07:03 PM UTC
We are continuing to work on the fix for this issue and we will provide another update by 3:30pm EST.
- identified Mar 24, 2026, 07:39 PM UTC
We are completing additional testing before we release the fix for this issue. We will provide another update by 4:30pm EST.
- monitoring Mar 24, 2026, 08:33 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 24, 2026, 09:02 PM UTC
This incident has been resolved.
Your product runs on more than Ada
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services