Resolved after 2 hours 55 minutes, affecting Data & Analytics, on March 25, 2026.
A fix has been implemented and we're monitoring results. Some conversation data must still be processed and users may take some time to see all their missing conversations appear in the conversations view.
Affected components
Update timeline
- investigating Mar 25, 2026, 05:46 PM UTC
We are currently investigating reports of delays in the Conversations View. Some clients may notice delays in conversations and new messages appearing in their dashboard.
- identified Mar 25, 2026, 07:27 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Mar 25, 2026, 07:28 PM UTC
A fix has been implemented and we're monitoring results. Some conversation data must still be processed and users may take some time to see all their missing conversations appear in the conversations view.
- resolved Mar 25, 2026, 08:42 PM UTC
This incident has been resolved.
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