Resolved after 48 minutes, affecting Dashboard, on April 1, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Dashboard
Update timeline
- investigating Apr 01, 2026, 01:13 PM UTC
We are currently investigating reports of the admin dashboard failing to load for us cluster customers. Customers are reporting a 500 response when attempting to load a dashboard of an ai agent in the us cluster. Dashboard in other clusters (ie. the address includes a cluster after the handle ex. bot-handle.[cluster].ada.support) do not seem affected.
- identified Apr 01, 2026, 01:25 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Apr 01, 2026, 01:40 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 01, 2026, 02:01 PM UTC
This incident has been resolved.
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