Resolved after 1 hour 14 minutes, affecting Data & Analytics and Dashboard, on April 3, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Data & AnalyticsDashboard
Update timeline
- investigating Apr 03, 2026, 04:38 PM UTC
We are investigating reports of delayed conversation views for bots in the US2 cluster. Bots using the format [bothandle].us2.ada.support may be affected.
- identified Apr 03, 2026, 04:51 PM UTC
The issue has been identified and a fix is being implemented
- monitoring Apr 03, 2026, 05:25 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 03, 2026, 05:53 PM UTC
This incident has been resolved.
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