Resolved after 2 hours 8 minutes, affecting Chat, on April 3, 2026.
We are continuing to monitor for any further issues.
Affected components
Update timeline
- investigating Apr 03, 2026, 04:32 PM UTC
We are currently investigating reports of some ai agent resulting in an error screen when trying to load the chat window. Reports indicate this is currently limited to us2 cluster ai agents. You can identify the cluster via the address used to log into the admin dashboard (eg. [bot-handle].[cluster].ada.support)
- investigating Apr 03, 2026, 05:00 PM UTC
We are continuing to investigate this issue.
- investigating Apr 03, 2026, 05:32 PM UTC
We are continuing to investigate this issue.
- identified Apr 03, 2026, 05:37 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Apr 03, 2026, 05:50 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Apr 03, 2026, 06:21 PM UTC
We are continuing to monitor for any further issues.
- resolved Apr 03, 2026, 06:40 PM UTC
This incident has been resolved.
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