Ada incident
Issues with Ada's Zendesk integration are being investigated
Resolved after 3 hours 58 minutes, affecting Agent Handoffs, on April 7, 2026.
The systems have recovered and we are seeing transcripts passing through successfully.
Affected components
Update timeline
- investigating Apr 07, 2026, 03:37 PM UTC
Some customers are experiencing issues with Ada's Zendesk integration. This is affecting chat transcripts for Zendesk messaging integration. We’re aware of the issue and our team is actively working on getting everything back to normal. We're sorry for the inconvenience this causes.
- identified Apr 07, 2026, 04:03 PM UTC
The issue has been identified, and we are seeing systems recovering.
- monitoring Apr 07, 2026, 04:32 PM UTC
The systems have recovered and we are seeing transcripts passing through successfully.
- resolved Apr 07, 2026, 07:35 PM UTC
This incident has been resolved.
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