ActivTrak incident
Delayed processing of insights and ActivConnect data for some accounts
Resolved after 23 hours 47 minutes, affecting API / ActivConnect, on April 23, 2026.
The delays affecting insights and ActivConnect reporting data have been resolved. Processing has returned to normal and all data is up to date. We apologize for any inconvenience this may have caused.
Affected components
Update timeline
- investigating Apr 23, 2026, 03:09 PM UTC
Some users may be experiencing delays in insights and ActivConnect reporting data. Our engineering team is looking into the issue.
- identified Apr 23, 2026, 04:06 PM UTC
We have identified the cause of the delays affecting insights and ActivConnect reporting data for some accounts. Our engineering team is actively working on a resolution. We will provide further updates as progress is made.
- resolved Apr 24, 2026, 02:56 PM UTC
The delays affecting insights and ActivConnect reporting data have been resolved. Processing has returned to normal and all data is up to date. We apologize for any inconvenience this may have caused.
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