Resolved after 2 hours 54 minutes, affecting Web Application, on March 20, 2026.
This incident has been resolved. The Watchdog user entry has been removed. No further action is required.
Affected components
Update timeline
- investigating Mar 20, 2026, 06:20 PM UTC
The Watchdog entry is tied to a background service that’s part of the ActivTrak agent. Its purpose is to monitor the agent and restart it if needed to ensure continuous data collection. It is not a real user, does not collect any additional data, and does not impact reporting or insights. We’re actively investigating why it may be appearing as a user profile and will resolve it. No action is required on your end, and there’s no impact to your service. Until this is resolved, it will consume a license.
- investigating Mar 20, 2026, 06:20 PM UTC
We are continuing to investigate this issue.
- resolved Mar 20, 2026, 09:14 PM UTC
This incident has been resolved. The Watchdog user entry has been removed. No further action is required.
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