ActiveCampaign incident
Multiple Services on the ActiveCampaign platform are affected by an upstream provider outage.
Resolved after 1 day 1 hour, affecting API Availability and Email and 1 more, on October 20, 2025.
The platform is fully functional and all systems are operating as normal.
Affected components
Update timeline
- identified Oct 20, 2025, 09:52 AM UTC
Engineers have confirmed most ActiveCampaign systems are impacted by the current global outage of our cloud computing provider. The team is closely monitoring and will provide further updates as information becomes available.
- monitoring Oct 20, 2025, 10:11 AM UTC
Our systems are recovering and processing through backlogged queues. Systems are scaling to handle increased load.
- monitoring Oct 20, 2025, 03:03 PM UTC
Engineers continue to monitor the system recovering.
- monitoring Oct 21, 2025, 12:02 AM UTC
The platform is recovering from today's outage. While our cloud computing provider is now fully operational, other upstream services continue to be impacted. Most scheduled and background processes are significantly delayed including automations, bulk edits, imports, exports. Additionally, many AI features are degraded. Systems have been scaled to speed recovery and engineers continue to monitor progress.
- monitoring Oct 21, 2025, 11:38 AM UTC
The platform is fully functional and all systems are operating as normal.
- resolved Oct 21, 2025, 11:38 AM UTC
This incident has been resolved.
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