Resolved after 24 minutes, affecting SMS and Integrations, on July 16, 2025.
The issue has been identified and a fix is being implemented.
Affected components
SMSIntegrations
Update timeline
- investigating Jul 16, 2025, 06:09 PM UTC
Engineers are investigating issues with SMS and WhatsApp sending as well as the Active Intelligence feature for US customers.
- identified Jul 16, 2025, 06:30 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Jul 16, 2025, 06:33 PM UTC
This incident has been resolved.
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