Resolved after 4 hours 30 minutes, affecting Payments API, on August 27, 2026.
Between 00:25 and 00:48 UTC on 27 August, card transactions routed through one of our acquiring partners did not receive a response and were returned as declined (response code C0101). Transactions via other acquirers were unaffected. Processing recovered at 00:48 UTC and has been normal since. We are monitoring closely and have raised the issue with the partner.
Affected components
Update timeline
- monitoring Aug 27, 2026, 01:20 AM UTC
Between 00:25 and 00:48 UTC on 27 August, card transactions routed through one of our acquiring partners did not receive a response and were returned as declined (response code C0101). Transactions via other acquirers were unaffected. Processing recovered at 00:48 UTC and has been normal since. We are monitoring closely and have raised the issue with the partner.
- resolved Aug 27, 2026, 05:50 AM UTC
This incident has been resolved.
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