Acquired incident

Service Degradation – Subset of Reuse and Rebill Transactions

Resolved after 1 hour 30 minutes, affecting Cards, on October 29, 2025.

investigating Oct 29, 2025, 03:09 PM UTC

We’re currently investigating an issue affecting a subset of Mastercard reuse and rebill transactions. Some transactions may experience delays or failures during processing. Our team is working to identify the cause and restore full service as soon as possible.

Started
Oct 29, 2025, 03:09 PM UTC
Resolved
Oct 29, 2025, 04:39 PM UTC
Duration
1h 30m
Detected by Pingoru
Oct 29, 2025, 03:09 PM UTC

Affected components

Cards

Update timeline

  1. investigating Oct 29, 2025, 03:09 PM UTC

    We’re currently investigating an issue affecting a subset of Mastercard reuse and rebill transactions. Some transactions may experience delays or failures during processing. Our team is working to identify the cause and restore full service as soon as possible.

  2. resolved Oct 29, 2025, 04:39 PM UTC

    This incident has been resolved.

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