Acquired incident

Service Degradation - Platform Performance

Resolved after 52 minutes, affecting Components and Hub and 1 more, on October 31, 2025.

monitoring Oct 31, 2025, 10:04 AM UTC

We are continuing to monitor for any further issues.

Started
Oct 31, 2025, 09:13 AM UTC
Resolved
Oct 31, 2025, 10:05 AM UTC
Duration
52m
Detected by Pingoru
Oct 31, 2025, 09:13 AM UTC

Affected components

ComponentsHubPay by BankHosted CheckoutDirect DebitCards

Update timeline

  1. investigating Oct 31, 2025, 09:13 AM UTC

    We are currently investigating reports of degraded performance affecting parts of our platform. Users may experience slower than usual response times or intermittent errors.

  2. monitoring Oct 31, 2025, 09:53 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Oct 31, 2025, 10:04 AM UTC

    We are continuing to monitor for any further issues.

  4. resolved Oct 31, 2025, 10:05 AM UTC

    This service degradation has been resolved.

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