Acquired incident
3DS & Network Token Issue With Mastercard Transactions
Resolved after 15 hours 6 minutes, affecting Payments API and Components and 1 more, on September 3, 2026.
Mastercard have confirmed that they have implemented a resolution, and we are no longer observing any issues. The impact appears to have been limited to returning customer journeys (Customer Initiated Transactions).
Affected components
Update timeline
- identified Sep 03, 2026, 04:43 PM UTC
Please be advised that customers may experience intermittent 3DS transaction failures currently via Mastercard.
- identified Sep 03, 2026, 05:20 PM UTC
We are additionally seeing intermittent failures when processing payments which use a Mastercard Network Tokens. We can see the issue originates within the Mastercard system and are awaiting further updates from Mastercard.
- monitoring Sep 03, 2026, 09:00 PM UTC
Mastercard have confirmed that they have implemented a resolution, and we are no longer observing any issues. The impact appears to have been limited to returning customer journeys (Customer Initiated Transactions).
- resolved Sep 04, 2026, 07:49 AM UTC
This incident has been resolved.
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