24Pet incident
PetPoint: E-Signature Unavailable in Mobile Checkout for users in Canada
Minor Vendor's status page →
Ongoing since 07:40 PM UTC, affecting Mobile Checkout.
A fix has been deployed to correct this issue. Please reach out to Software Support if you are still encountering issues.
Affected components
Mobile Checkout
Update timeline
- investigating Aug 28, 2026, 07:40 PM UTC
We are currently investigating an issue affecting organizations located in Canada where E-Signature is not functioning within the Mobile Checkout experience. We will provide updates as more information becomes available.
- identified Aug 31, 2026, 02:12 PM UTC
We have identified the cause of this issue and will post updates as they are received.
- monitoring Sep 01, 2026, 05:14 PM UTC
A fix has been deployed to correct this issue. Please reach out to Software Support if you are still encountering issues.
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