24Pet incident

PetPoint: Scheduled Builders Reports

Ongoing since 10:05 PM UTC, affecting Builders Add-On.

investigating Oct 02, 2026, 10:05 PM UTC

We have had some reports of scheduled Builder reports and documents not sending despite stating that they are running. This is an ongoing issue and the Development team is working on a correction. If your organization is being affected by this issue, please create a Support Case so we can track reports. Updates will be posted here as they become available.

Started
Oct 02, 2026, 10:05 PM UTC
Resolved
Ongoing
Duration
● 21d 19h
Detected by Pingoru
Oct 02, 2026, 10:05 PM UTC

Affected components

Builders Add-On

Update timeline

  1. investigating Oct 02, 2026, 10:05 PM UTC

    We have had some reports of scheduled Builder reports and documents not sending despite stating that they are running. This is an ongoing issue and the Development team is working on a correction. If your organization is being affected by this issue, please create a Support Case so we can track reports. Updates will be posted here as they become available.

Your product runs on more than 24Pet

Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.

Add your stack →