Zwift incident

Issue with payment processing

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Resolved after 25 minutes, affecting Payment Processing, on November 18, 2025.

resolved Nov 18, 2025, 01:03 PM UTC

Our payment provider has resolved the incident. Payment processing has recovered to an operational state.

Started
Nov 18, 2025, 12:38 PM UTC
Resolved
Nov 18, 2025, 01:03 PM UTC
Duration
25m
Detected by Pingoru
Nov 18, 2025, 12:38 PM UTC

Affected components

Payment Processing

Update timeline

  1. investigating Nov 18, 2025, 12:38 PM UTC

    One of our payment providers is experiencing an outage and that is affecting users attempting to subscribe. This affects checkouts by credit card and Paypal.

  2. resolved Nov 18, 2025, 01:03 PM UTC

    Our payment provider has resolved the incident. Payment processing has recovered to an operational state.

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